The crazy just keeps coming. So, yesterday I apparently got fired from my job. And then the termination was..uhm…reversed. So fucked up. It happened to me and another girl. Basically we both spoke to the same guy, on two different days, for the same issue. An IVR wasn't working. Both of us hesitated making a ticket for it ourselves since it was something handled by a different department until recently, and consulted our command center. The reason for us getting fired is supposedly we didn't follow procedure by using one of the tools for troubleshooting. Which, was a freaking lie, at least for me. I will admit I didn't use it properly, I guess, but I didn't realize I could search for the particular problem the way I could. Because, you see, I'm one of a few people who were never formally trained on this tool. We were shown how to open it, and how to get a case running, but that was it. Everyone else on the project used this tool and were given (supposidly) about 20 hours worth of training on it.

So, to get to the fucked up. I created the ticket properly. I used the tool to create it. It was routed properly, and I followed procedure of contacting the command center to verify and declare it as a master ticket since it affected multiple sites. I was curteous, and apparently didn't react to the guy yelling at me. See, all of Verizon and Wellpoint management listened to my call. The guy who was angry at having a two minute delay in getting his ticket filed demanded me to be fired. Well, me and the other girl. So, we were. I was actually, technically fired on Wednesday while I was still at work. From talking to my boss, Thursday was spent with many people trying to get this overturned as they do not terminate for procedural errors, especially since this was concerning something that I was never formally trained to do properly. Even still…I did what I was fucking supposed to do. Anyway, my boss called me yesterday at 4:30 and said I needed to come in to a meeting in the morning, that something had happened. I got the call while I was driving home, and came in and told Wes that I thought I lost my job and basically freaked out. He made me call her back like 15 minutes later to demand to know either what it was about, or to allow me to come in and speak to her so I wouldn't be sick and worried the entire evening. So, I did, and she said that it was nothing to freak out about, more training, changes, different schedule, etc. During that 15 minutes, Verizon senior management had decided to not fire us, just to take us off of the Wellpoint project.

The other girl had already been escorted out of the building, and was waiting for a ride home.

I'm furious. First of all, I have never been fired. My boss said that while this was just a procedural error, a “gross misuse of the tools” – I'm pissed. Because I have no way to prove that what they said is wrong. I cannot believe that some asshole who was pissy about waiting an extra two minutes to verify that a critical fucking outage was handled properly and not misrouted damn near got me fired. During the five months that I have been there, I have been coached on three things I've done wrong. THREE. That is not a lot. My ticket and call audits? Have all, save one, been 100%. My admin has told others how well I do, etc. There is no fucking reason that I deserve this.

Granted, I'm happy I still have a job….but this is the most fucked up thing ever. I don't appreciate it. Grrr.