Not sure if I've mentioned this yet… But, I hate my supervisor. HATE. HATE, hate, hate, HATE. Can't fucking stand him. I think he's incompetent, and doesn't understand how to manage a team. And he pisses me off on a weekly basis. Plus, he still looks at my tits. Which, as we all know, I generally don't have a problem with…in fact, I usually think it's funny. But, he's creepy, and I don't like the motherfucker, and I don't like it when he does it. Especially when I'm going back to ask a question or something. It throws me off. And I hate him. HATE.
His most recent thing that I hate? So, all of my uhm…measured metrics – talk time, quality, first call resolution, knowledgebase usage, and whatever else we're scored on…all of them. Every fucking one. EVERY fucking one. They're either at or above where they're supposed to be. Most of them? Above. Some of them? Way above. The one thing that I consistently only “meet standard whatever” on is my talk time stuff. And I fucking told him like…twice…that I uhm…basically…was doing what I could be doing for that, and yeah. I'm not doing poorly in the metric. This past week, he asked me to work on quality a little more, which I did…got it even fucking higher. Which, in doing so, raised my talk time. Which, uhm…is to be expected. You can't work on fixing multiple metrics at once. It's not fucking possible. I realize he's a new supervisor but he needs to back the fuck off.
Anyways, now he sends me an email saying he's going to have our new lead sit with me to work on my talk time. And I'm furious. I take this as a slap in the face, because…first of all…I'm not failing in any fucking way to begin with. And second…it's kinda coming out of nowhere… Third, I don't respond well to having someone sit with me telling me what I'm doing wrong, it's only going to stress me out and make it worse. I only work on two days with my supervisor…Saturdays and Tuesdays…which means that tomorrow, I'm going to have to go to him to talk about this. And I'm going to have to do it in such a way that I don't scream. Which will be difficult because I'm pissed. And, uhm…I'm prolly taking it a little wrong anyways, but shit's been building with me hating him and this just kinda is the uhm…insert stupid euphemism here. Like, for instance. He has meetings and off site crap and stuff scheduled during our weekly one-on-one meetings. Other supervisors will reschedule. Chris? Let mine go for over a month. I didn't meet with him for over a fucking month to talk about how I was doing…if I had any concerns…if I had any problems…if he had any problems with me…nothing. Like I didn't freaking exist. Towards the end, the one-on-ones were rescheduled by Resource Planning to bi-weekly, but still. That's a long fucking time, and he should have found time to speak to me. Also, I asked for extra training on something that I sucked at way back like forever ago. Never happened. Never happened and never happened until like a week and a half ago. I requested it the end of August. He sucks for real. There are so many things that he does that I could just smack him for. I'll ask him questions about things, and without even listening to me, he'll answer as though he knows what I'm asking. He's an arrogant, smarmy, stupidhead. And I hate him. And I want to kick him. And bah! Just…bah! I so don't want to have to deal with him any more than I normally have to.
Stupid, stupid helpdesk.
